FLOOD

10th March 2026

Waiting room, clinical rooms, dispensary and other areas are starting to take shape.

2^nd March 2026

Due to the fact we have lost so much clinical space and for longer than originally expected we have had 2 porta cabins placed in the carpark of the Raglan surgery.

This will allow us to continue to provide as many face to face appointments as possible instead of having to revert to telephone calls for some clinics (due to a lack of space). You will continue to be told at the point of booking where your appointment is.

27^th February 2026

As you can see, a lot of progress has been made, there is however still more to do.

We are expecting the final bits of preparation to be completed by the end of next week ready for a new floor and for the walls to go up.

7^th January 2026

A reminder to everyone that we have a temporary dispensary set up at the back of the surgery in Monmouth. From here you are able to order medication, collect paper prescriptions and collect dispensed medication (if you are one of our dispensing patients). Opening hours are between 9am and 6pm, but we are closed between 1 and 2 for lunch.

Please note though that we are unable to accommodate dispensing patients wanting to change their location between Monmouth and Raglan due to staffing, you need to stick to your allocated location please.

Please do not go to Monnow Vale to collect prescriptions, unless a clinician has agreed this with you.

Thank you all for your kind words and support during this extremely difficult time!

23^rd December 2025

The Dispensary in MONMOUTH is Now OPEN!

Please follow our signs and keep up to date via Facebook and our website.

Any prescriptions previously collected from Monmouth will be back in Monmouth from today 23-12-25, unless discussions with a team member suggesting anything different.

Please leave a minimum of 48 hours for medication collections from our dispensary from the time of ordering (not including weekends or bank holidays).

Paper Prescriptions as above (48 hours) to generate plus whatever timescale your usual Pharmacy requires.

Lastly THANK YOU, to all our patients, colleagues, carers, delivery drivers and everyone in-between for your kindness over this time.

9^th December 2025

The long process of getting back into the practice begins. The building is being prepared for the drying out phase taking us to early January. We can then start rebuilding the ground floor. We will soon be able to dispense from the practice in Monmouth using a temporary shelter and hatch at the back of the building and will let you know when this is ready. We are unlikely to be back in the surgery until Spring/Summer. Please continue to be kind to the team as we adapt to the new ways of working and find ways to look after our patients with as little disruption as possible.

21^st November 2025

We are set up in Monnow Vale and ready to take your calls from Monday. The clean-up of the practice has begun. We will share more info over the coming weeks about medication pick up etc. Thank you to the staff at Monnow Vale for being so welcoming and helpful.

17^th November 2025

We’ve got lots to do but we’re getting there.

We are in the process of setting up a temporary base in Monmouth. We will also be working on getting the surgery up and running.

We are asking that for now you continue to only get in touch for urgent medical care, we have got support from the health board for urgent requests.

If you have appointments booked we will be in touch with any changes including possible changes to the location of your appointment. Please keep an eye out for a text or call from us.

Thank you